This describes the essential skills and knowledge and their level required for this unit

Required Skills

literacy skills to write routine and complex workplace information

communication skills and techniques

problemsolving skills

technology skills

research skills

presentation techniques and skills

Required Knowledge

knowledge of different communication styles and techniques

interpersonal communication

group processes

organisational policies plans and procedures

knowledge of communication methods

principles of effective listening and questioning

nonverbal communication

writing techniques for routine and complex documents

presentation techniques

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

facilitate individual and group discussions and achieve specified outcomes

prepare a range of written information that is clear concise and correct and appropriate to the audience and purpose of the document

make effective presentations for many different purposes using a range of media

Context of assessment

Competency is demonstrated by performance of all stated criteria with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide and within the scope of the Range Statement

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies for the particular AQF level Refer to the key competency levels at the end of this unit

Relationship to other unitsprerequisite or corequisite units

To enable holistic assessment this unit may be assessed with other units that form part of the job role

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Discussions may include:

Individuals and groups may include:

Relevant council procedures may include:

Written information may include:

Standards may include:

Materials may include:

Audience may include:

Delivery may include: